FAQs | Southern Light Respite – Answers to Your Questions

Frequently Ask Questions

What Industries Do You Specialize In?

We offer:
1. Short-Term Accommodation (STA)
2. Respite CareIn-Home
3. SupportCommunity
4. AccessPersonal Care

Is Southern Light Respite a registered NDIS provider?

Yes, we are a registered NDIS provider. You can find us listed on the official

NDIS Provider Registry.

How is Southern Light Respite different from other providers?

We offer personalised, high-quality care in a smaller, more homely setting. Our team focuses on individual needs, building genuine relationships with every participant.

Watch our story and why smaller scale offers more personalised support
https://youtu.be/Q1Aik0z4uPg

Who can access Southern Light Respite’s services?

Our services are available to NDIS participants with funding for STA, Community Access, or Daily Personal Activities. If you're unsure about your eligibility, check your plan or speak with your Support Coordinator, LAC or our Engagement Team at Southern Light Respite.

How do I access your services?

If you have NDIS funding, contact our team on 0480 739 063 to speak with an Engagement Officer. We’ll guide you through the next steps. If you're not yet an NDIS participant, speak with your Local Area Coordinator about eligibility.

What is the process for booking a stay?

First, we’ll talk with you about your goals and support. If Southern Light Respite is the right fit, we’ll complete an intake form and confirm your booking.

How do I know if SLR is the right fit for my loved one?

Our intake process ensures we understand your needs. This helps us confirm if our environment and supports are suitable.

What’s included in STA or Respite care?

They both include:
‍
‍1. A fully furnished, home-like environment
2. Support with daily living tasks
3. Nutritious meals
4. Access to social and recreational activities

What activities and amenities are available?

We offer river views, outdoor decks, a BBQ area, a veggie patch, a pizza oven, indoor games including PlayStation 5, and a modern kitchen. Activities are based on participant interests and goals.

Check out our POV Day-In-The-Life Video
https://youtube.com/shorts/GHsH2-l4wUA

Do you charge for time when participants are not at the facility?

No. We focus on preserving your NDIS plan and we only charge for the time participants are actively using our services.
See why this sets up apart from many providers

https://youtu.be/EsID_WRc3N8

How do I check if I have Respite or STA funding?

STA is usually listed under Core Supports – Assistance with Daily Living in your NDIS plan. If unsure, ask your Support Coordinator or LAC for help.

How can I access respite care with SLR?

Simply contact us via phone, email or our enquiry form. We’ll help you understand your options, check funding, and support you through the intake and booking process.

Frequently Asked Questions About Southern Light Respite

Frequently Ask Questions

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